(855) C4 Health

Our Quality Assurance Measures

Would you like to have your staff monitored 24/7/365?

We take every opportunity to ensure the highest level of courteous, confidential, and efficient service to our clients. In this effort to assure quality, our regulation system includes combined computer telephone integration that stores all agent contact related information, records all incoming and out going phone calls, and stores all customer contact history information in a comprehensive database.

To further ensure your return of investment we utilize a workforce management tool to compile data, make forecast [not sure what this means], and troubleshoot the statistics so that our services are consistently improving for optimum customer satisfaction and cost effectiveness. Call 4 Health’s 24/7/365 Call Center Quality Assurance Measures will:

  • Decrease call time
  • Reduce your operating costs
  • Improve service ratings
  • Improve first call resolution and reduce transfer rate
  • Maintain and monitor the call center infrastructure
  • Provide a flexible and scalable infrastructure
  • Increase rate of investment
  • Monitor staff professionalism and productivity
  • Provide faster budgeting and forecasting
  • Improve communications
  • Measure data based operational efficiency
QUESTIONS?
CALL US
888 422 7352
CONTACT US NOW
COntact Us
Name
Email
Phone
Message
Enter the code shown
Enter the code shown